B2B Partner Operations Specialist (Fintech / Payments) at Confidential | France

A remote-first B2B Partner Operations Specialist position is available in France within the Fintech and Payments sector. The role involves managing partner support and analyzing data.

About the Role

This is a remote-first position in France, focusing on operational partnership within the Fintech and Payments sector. You will act as the primary operational partner for member banks and PSPs, managing support cases and ensuring high-quality service delivery.

Responsibilities

• Manage support cases and ensure high-quality service delivery for member banks and PSPs.
• Analyze support data to provide actionable insights.
• Coordinate with internal teams to resolve complex issues and improve product functionality.
• Act as a liaison between technical and business teams.

Qualifications

• Experience in partner operations, customer support, or account management, preferably in Fintech/Payments.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work remotely.